In this episode, we’re hearing from Hopeful in Houston. Our letter today deals with a community builder who wishes they had better guided their community through diversity, equity, inclusion, and belonging (DEIB).
To better help Hopeful in Houston, I invited Jae Washington as my guest expert. She is the perfect person to bring us new insights because she is a community consultant, curator, and connector with experience at Zeenefits and as Head of the Global Client Community at Headspace, where she revolutionized engagement and community-building within B2B organizations.
So, tune in for a truly insightful and profound episode, with frameworks and tactics to help you build a community full of belonging, diversity, equity, and inclusion.
In this episode:
(04:00) Some harsh realities of being a community manager for an organization
(10:07) The communitea: Hopeful in Houston’s letter
(12:18) The 3 GRs: gratitude, grace, and growth
(14:38) The value of belonging
(18:38) Steps to bring a better DEIB initiative to your organization’s community
(23:21) A new state of B.E.I.N.G.
(25:48) Celebrating differences in your community
(28:16) How to start your community on the right track with DEIB
(31:09) When the community is asking for something you can’t deliver
(34:47) Support, not save
(37:55) A surprise: the letter’s origins
Resources Mentioned:
❤️ Sign up for Heartbeat. Bri’s recommended all-in-one community platform.
💛 Join Ember. The place for go-getter community creators building community-powered businesses.
Noteworthy quotes
“Just because an organization hires you to manage or institute community does not mean they value community.“ - Jae Washington
“If our similarities are the spark for connection, our differences beget growth and education.” - Bri Leever
Watch the episode on YouTube:
Jae Washington
She is a community consultant, curator, and connector who combines her passion for true belonging and inclusion to connect passion with purpose. With experience at Zeenefits and Head of the Global Client Community at Headspace, she revolutionized engagement and community-building within B2B organizations.
🖥️ Website
Bri Leever
Bri got her start building a community and growing it to a multi-million dollar revenue stream for a social enterprise in Portland, OR. Now, she supports folks used to running their business on content, coaching, and consulting to create their community offer. She's a Community Strategist by day and a Campervan host by night on the Big Island of Hawaii and you'll usually find her on, in, or under the water.
📹 Youtube
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